Privacy Policy

This Privacy Policy explains how The Long Dog Co LLC ("The Long Dog Co," "we," "us," or "our") collects, uses, and protects information you provide to us, including through our website and booking system.

Information We Collect

When you request a stay, contact us, or otherwise use our services, we may collect information such as your name, email address, mobile phone number, home address, payment information, and details about your dog (including care and medical information you choose to share with us).

Text Messaging (SMS) Information

If you provide your mobile phone number and opt in to receive text messages from us, we collect and store your mobile phone number, your SMS opt-in status, and the date and time consent was given. We use this information solely to send you customer-care and service-related text messages, such as booking confirmations, scheduling and stay coordination, pickup/drop-off timing, payment reminders, customer support, service updates, and post-stay follow-up.

Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out of text messages, or reply HELP for help.

We do not sell, share, or provide your mobile phone number, SMS opt-in status, or messaging consent information to any third party or affiliate for their own marketing or promotional purposes. This information is never shared with third parties for marketing or promotional purposes under any circumstances.

We do work with service providers (such as our text messaging and booking platform providers) who may process your information solely to help us deliver messaging or other business services on our behalf. These providers are not permitted to use your information for their own marketing purposes.

How We Use Your Information

We use the information we collect to operate our boarding and dog-care services, communicate with you about your bookings and your dog's stay, process payments, and provide customer support.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at hello@thelongdogco.com.